Real customers inspire CSC’s new ‘Made for Me’ brand campaign via HERO and The Media Store

March 12 2026, 5:00 am | BY Adam Shaw | No Comments

Commonwealth Superannuation Corporation (CSC) has unveiled its new Made for Me brand platform, signalling a dynamic refresh in how it connects with its unique Australian Public Service and Defence Force customer base. Developed in partnership with HERO and The Media Store, the integrated campaign marks a significant step in strengthening its identity and elevating the customer experience.

 

Inspired by real customers, the campaign is centred around three characters — Donna, Mick and Samira — each representing a different stage of the super journey. Their stories highlight the reality that careers in the Australian Public Service and Defence Force rarely follow a straight path, and that priorities evolve over time.

Says Matthew Wong, Brand, Marketing, Communications and Creative Director at Commonwealth Superannuation Corporation (CSC): “Our customers provide an essential service to our country, and their financial needs are as unique as their careers. ‘Made for Me’ is a testament to our commitment to providing a confident path forward for every individual we serve. HERO captured the essence of why CSC isn’t a generic fund; it is a fund purposely built to serve our customers.”


Says Shane Geffen, National Executive Creative Director, HERO: “CSC has a unique point of difference, their niche audience provides endless opportunities to truly serve their customers. Made for Me is what happens when a fund genuinely understands its customers, and we can’t wait to keep bringing that to life with the CSC team.”

The Media Store led a full-funnel media planning and channel strategy for the fund, along with retention and tactical conversion campaigns that will appear across TV, cinema, BVOD, YouTube, audio, outdoor and Meta with future activations to come.



Says The Media Store CEO, Stephen Leeds: “We are thrilled to be working with CSC on their 2026 brand campaign. CSC is one of Australia’s pioneering super funds and has decades of experience in serving government and ADF employees. Despite its long history, CSC has continued to reinvent itself, striving for consistent innovation in the sector. We are strongly aligned in our commitment to fresh thinking and reinvigorating the industry, and we are working closely with CSC and HERO to continue to grow the corporation’s member base.”

The launch of the platform follows HERO and The Media Store’s appointment to the CSC creative and media account after a competitive pitch process. The win added to a period of significant growth for HERO, which saw the agency kick off 2026 as Australia’s leading creative agency in TrinityP3’s inaugural New Business Report, released in January.

Real customers inspire CSC’s new ‘Made for Me’ brand campaign via HERO and The Media Store Real customers inspire CSC’s new ‘Made for Me’ brand campaign via HERO and The Media Store Real customers inspire CSC’s new ‘Made for Me’ brand campaign via HERO and The Media Store

Client: Commonwealth Superannuation Corporation (CSC)
Matthew Wong –Brand, Marketing, Communications and Creative Director
Suzie Torkington – Manager, Design
Juan Forero – Digital Content Producer
Victoria Fedorowicz – Communications, Content and Media Manager
Stephen McNamara – Senior Marketing Specialist
Ellen Piper – Brand and Marketing Manager, Acquisitions
Myshkah Young – Brand and Marketing Manager, Retention

Creative Agency: Hero
Shane Geffen – Executive Creative Director
Andrew Woodhead – Creative Director
Katelyn Testa – Senior Art Director
Anais Read Senior Copywriter
Roz Scrimshaw – Head of Production
Vanessa Ambler – Production Assistant
Ken Chan – Head of Strategy
Dan Hickey – Head of Studio/Finished Art
Cara Mackie – Junior Finished Artist
Lauren Phillips – Group Account Director
Shivani Mahesh – Senior Account Manager
Pania Preston – PR and Communications

Production Company: Poppet
Director – Lizzy Bailey
DOP – Alex Serafini
Producer – Elizabeth Mulcher
Photographer – Josh Kelly
Editor/Post house/VFX – Ollie Knocker
Colourist/Grade – Ted Deacey
Online – Ted Deacey
Sound Studio/Engineer – Rumble
Music track from PlayUp

Media Agency: The Media Store
Elaina Opare – Account Lead
Tanvi Singh – Head of Strategy & Planning
Lucy Henderson – Senior Account Executive

 

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